Right of withdrawal

You have the right to refuse the product within 14 days. The right of withdrawal expires 14 days after receiving the goods.

Important! The right of withdrawal has been exercised if the "notice of withdrawal" has been sent or submitted within the deadline for exercising the right of withdrawal.

The Seller sends the cancellation letter form to the Buyer by e-mail. To agree on the return of the product, please contact us electronically by sending a free-form application for the return of the product to [email protected], indicating the order number, date and the specific product you want to return. The buyer bears the cost of returning the product.

The buyer can exercise the right of withdrawal subject to the following conditions:

• the returned item(s) must be in the original packaging;
• the product must not be damaged;
• the product has not been used, has not lost its commercial appearance (preserved labels attached to clothing, safety film, etc.) (this does not apply to a product already damaged during delivery, for which the Buyer has indicated objections when confirming the receipt of the product);
• the item to be returned must be in the same condition as it was at the time of receipt;
• The seller has the right to refuse to accept the product back if the deadlines for returning the product were not met;
• The product has been subject to repair;
• We do not accept returns of socks, tights, swimwear and laundry due to hygiene reasons!

Refund policy

In the event of a refund, SIA "LA MIA MODA" will refund all payments received without undue delay and in any case no later than 14 days from the day when SIA "LA MIA MODA" is informed of the decision to refuse the product. In order to use the right to cancel the Order, the Buyer must inform the Seller with an unequivocal statement about the Buyer's decision to cancel the Purchase by sending a letter to SIA LA MIA MODA e-mail address: [email protected] term of the Buyer's right of refusal has been met if the Buyer announces the decision to refuse before the expiry of the right of refusal.